Shipping Policy
Shipping Policy
This page explains how we process, ship, and deliver SEWTECH machines. All lead times are estimates in business days (Mon–Fri, excluding public holidays) and may vary by carrier and destination.
1) Order Processing
Processing time: typically 1–3 business days to prepare your order for dispatch.
Confirmation: After checkout you’ll receive an order confirmation email. Before shipping, your sales representative reconfirms your address/phone and aligns the shipping plan with you.
2) Fulfillment Methods
Overseas Warehouses (USA / Germany)
Door-to-door delivery with liftgate truck (curbside/threshold by default). A tracking number is issued after pickup, and the local carrier contacts you to schedule delivery.
Typical overall lead time: 4–14 days including local scheduling and hand-offs.
Direct from China (Sea / Rail)
Used for countries not covered by our overseas warehouses. Shipped by sea or rail to the destination country, then handed to a local carrier for final delivery.
Typical overall lead time: 20–60 days depending on route and distance.
3) Shipping Flow (Overseas Warehouses)
Order Confirmed: We confirm order details by email and align the shipping plan with you.
Dispatch: Your rep arranges shipment based on warehouse location and inventory.
Tracking & Appointment: Once the carrier picks up, we send the tracking number; the local carrier will call/text to schedule delivery.
Delivery: Liftgate truck unloads the machine to your curb/door. Inside placement/upstairs service is not included by default.
4) Estimated Transit Time (Shipping Stage Only)
Times below refer to the transport phase and do not include order processing. Remote areas, severe weather, customs, port congestion or holidays may add 3–7 days.
| Region / Country | Ship From / Method | ETA | Notes |
|---|---|---|---|
| USA (domestic) | USA warehouse | 5–8 days | Door-to-door; remote areas may take longer |
| Germany (domestic) | Germany warehouse | 5–8 days | Door-to-door |
Other European Countries — click to view list
FranceItalyNetherlandsUnited Kingdom SpainBrazil*Chile*Belgium PolandAlbaniaAustriaBulgaria BelarusSwitzerlandCzech RepublicDenmark EstoniaFinlandGreeceCroatia HungaryIrelandIcelandLithuania LuxembourgLatviaMoldovaMalta NorwayPortugalRomaniaSweden Slovenia
|
Primarily from Germany warehouse | 10–15 days | Non-EU (e.g., UK/CH/NO/IS) require import clearance |
| Canada | From China, sea + local delivery | 30–45 days | by sea |
| Oceania — Australia, New Zealand | From China, sea + local delivery | 30–45 days | by sea |
| Asia — Japan, Korea, Singapore, Thailand | From China, sea/rail + local delivery | 10–20 days | by sea/train |
| South America & Africa | From China, sea + local delivery | ≈ 60 days | by sea |
| Central Asia | From China, rail + local delivery | 30–45 days | by train |
5) Shipping Fees, Duties & Taxes
Shipping fees: As shown at checkout or quoted by your sales representative. Oversize/remote surcharges may apply (we’ll confirm first).
Duties & VAT:
- Local warehouse → same country: typically no import duty for the recipient.
- International sea/rail (from China): default term is DAP (duties/taxes paid by receiver). Need DDP? Contact us before ordering.
Invoices & declared value: We follow applicable laws. For business invoices (company name/tax ID), tell us after ordering.
6) Delivery & Receiving
Upon delivery: Inspect the crate/pallet before signing. If any visible damage/shortage, note on the receipt and take photos; contact your rep within 48 hours.
7) Training & Setup (Highly Recommended)
Schedule our offline, hands-on machine training (threading, tension, needle changes, cap driver & garment techniques, troubleshooting). We also provide online tutorial videos and remote support to help you start production quickly.
8) Address Changes & Contact
Address change: One free change before dispatch (subject to warehouse cut-off). After dispatch, reconsignment/re-delivery/storage fees are billed by the carrier and payable by the recipient.
Need help? Contact your sales representative or use the Contact options in our site footer. Include your order number and phone for faster assistance.
Transit times depend on carrier control and may be impacted by customs inspections, extreme weather, strikes, or holiday peaks. If you have a firm project deadline, please tell us before you order—we’ll advise the most reliable route.